Most of our players use Winbox the way they use Netflix — a few sessions a week, a defined budget, no stress. For a small but important minority, gambling becomes a problem. This page is for them, and for the friends and family who support them.
Warning Signs
- Spending more than planned, more than once.
- Chasing losses with bigger bets.
- Hiding play time or money spent from family.
- Borrowing money to keep playing.
- Feeling restless or irritable when not playing.
Tools You Can Use Right Now
- Deposit limit — daily, weekly, or monthly cap. Decreases take effect immediately, increases require 24 hours.
- Session reminder — pop-up every 30, 60, or 120 minutes showing your net win/loss for the session.
- Cool-off — 24-hour, 7-day, or 30-day pause. No withdrawal needed.
- Self-exclusion — 6-month or permanent. We will close your account and refund any balance after compliance checks.
Helplines
- Befrienders KL – 03-7627 2929 – 24-hour emotional support.
- Talian Kasih – 15999 – Welfare and counselling services in Malaysia.
- Gamblers Anonymous Malaysia – gamblersanonymous.org.my